We are honored that you have given us the opportunity to provide you with the highest quality beauty services & treatments. We proudly stand behind our work, and for this reason we have implemented the following policies and procedures to provide the best experience. Please take time to read in its entirety.
- No children in the spa.
- We are a FULL SERVICE salon: We do not fill, repair, or expand enhancements we didn’t apply.
- No shows will be charged 100% and will be required to secure all future bookings with a credit card.
- Full payment is to be rendered at the end of each service. No Exceptions.
- Only clients that are being serviced are allowed in the salon during services.
- No food or drinks in the treatment areas
- To ensure that your spot is secured, please schedule your own appointment.
- We require the client’s full attention during their services–cell phones off, magazines put away, eyes on us.
- Same Day Appointments will require an additional fee, tentative upon the flexibility of stylist’s schedule.
- Methods of Payment Accepted: Styleseat Payment
A FEW DETAILS
Late Arrivals and No Shows
We ask that clients call the salon and notify us if they will be late arriving for their scheduled appointment. If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a “no show” and their spot will be reopened and made available for clients wanting to book. Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply. This policy keeps the day running smoothly and ensures everyone is respectful of other clients’ and our staff’s time.
We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by using StyleSeat, or by calling the salon. Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of the appointment’s menu price.
If a client does not show up for their scheduled appointments, they will be subject to pay the full amount of the base menu price. They will also be required to attach a credit card to their file to book future appointments at Cheeky.
Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be required to fill out additional waivers, such as a chemical waiver before undergoing hair color or lightening, or a consultation which details the agreed upon services between a stylist and their client. If client is under the age of 18, a parent or guardian is required to come in to sign a waiver on her behalf. Our stylists will be able to go through the waiver with their clients and answer any inquiries before beginning service. Refusal to sign required waivers will result in the salon being unable to complete those specific services for that client.
Cheeky Salon requires a deposit (or in some cases a valid credit card on file) in order to secure bookings for groups, appointments spanning more than 3 hours, or for services taking place off-site or out of regular salon hours.
*** Color Services and Metowi Method requires deposits ***
Disclosure of Health History and Illness
We reserve the right to inquire about any health history issues that impacts services rendered. Even minor issues like medication can impact the service quality and how products interact with the client’s hair.
The information we require is never sold or shared; it’s always kept private for your protection.
Cheeky Salon does not offer monetary refunds on services rendered. We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Thank you for your time. We hope to see you soon!